what to do if the bernina 8 software doesnt download properly

Frequently Asked Questions V8 Support

You have an issue with your DesignerPlus 8 Software? Find your answer below. Otherwise please contact our support team.

1. Installation

My USB stick is empty. Where tin I find the installation files?

The installation USB stick has ii drive partitions. The first bulldoze is read-only. Information technology contains the necessary files for installation and appears equally a CD drive. The second drive is a storage device to salve designs and the installation backup file.

With Windows x, auto-run is blocked, meaning that you have to start the installation manually. Go to the CD drive and execute the setup.exe application file by double clicking.

What happens during installation when I merge previous with new version?

When merged, the customized settings from your current version are migrated to the new version preventing you from having to gear up your preferred settings over again. The post-obit settings will be merged into latest BERNINA Embroidery Software:

Stitch related parameters (in Template)
Car connection settings
Other software settings (in Options)

Can I install V8 on Apple Mac OS 10?

No, V8 cannot be installed on Mac OS Ten. However, you lot can set up a Windows operating organization on an Apple PC. Utilise Bootcamp to do this. Farther data can be found at: https://support.apple.com/en-us/boot-military camp.

How can I solve the installation fault 'InstallUtil.dll'?

The error 'An error occurred loading/unloading C:\Users…\InstallUtil.dll' is caused by a corrupted V8 installation. To clean upward the installation, you lot must manually delete the binder below. Y'all take to enable showing hidden file/binder in the 'Options' of 'File Explorer' to exist able to see the folder below:

C:\Plan Files (x86)\InstallShield Installation Data\{41D5B4A3-DF32-4551-B1E8-7D56CF9C976F}

After deleting this folder V8 tin exist installed normally.

Note: If you remove this folder, the current V8 installation trace is removed from Windows operating system. Please brand sure you lot remove the correct folder.

How can I install the missing 'mfc120.dll' file?

If you go the error 'The program can't start because mfc120.dll is missing from your computer. Try reinstalling the programme to fix this problem.' you need to download and run 'vcredist_x86.exe' file from the link below. To start the program, merely double click on the file. Then in the dialog box, click on the 'Repair' button.

Link: Visual C++ Redistributable Packages for Visual Studio 2013

How do I install the update or upgrade to V8?

For the update or upgrade it is not necessary to accept a previous version installed. You can start the installation directly. As before long every bit you lot enter the production key, the license activation server detects whether it is an update or upgrade. In the next footstep, you will be prompted to insert the previous dongle, which will transfer the license from the dongle to your PC. For further activation you don't need the dongle anymore and you tin can dispose it.

2. CorelDRAW SE

Why can I not access Artwork Canvas or CorelDRAW SE?

If you do not have installed, registered or linked the new CorelDRAW Graphics Suite SE, you will go an error message, when switching to the Artwork Sheet.

Register Corel: Click on the CorelDRAW SE icon on your desktop and fill in the form.
Get to your due east-mail service business relationship and validate your Corel account.
Offset V8 and link CorelDRAW SE to the Artwork Canvas.

What should I do, when Corel does non run or the message 'DrawSE.exe - System Error' appears?

This issue affects only computers running with Windows viii / 8.one. Microsoft prepared older operating systems for Windows 10 and removed the runtime system, which is need for Corel to start upward.
If Corel is non working although you installed, registered and validate it correctly, the delight update the runtime.

Get your system information. Get to Command Panel > System and Security > System and check the values of your Windows edition (Windows eight / 8.1) and your System type (x64 / x86).
Download the corresponding runtime update file from https://support.microsoft.com/en-the states/help/2999226/update-for-universal-c-runtime-in-windows
Double click on the .msu-file to run the update, then shut the installation dialog. At present Corel should start every bit normal.

The ClipArt binder is missing. Where can I find it?

ClipArt files are now located online and tin be accessed through Corel CONNECT. The Clipart folder is replaced by this online-based library, where y'all can browse for all kind of designs.

Search for a term, e.chiliad. "carry"
Specify file type
Download file
Edit file in Corel

Where tin can I find the Corel fonts?

Cheque if in that location is a binder 'FontDatabase' in %appdata%.

Press Windows cardinal + R and type %appdata%. Printing Enter and a list of folders appear.
Open up the Corel folder and rename the 'FontDatabase' folder to 'FontDatabase old'.
Open CorelDRAW Graphics Suite SE and the fonts should at present be available.

The Font Manger is merely role of the total CorelDRAW Graphics Suite and non part of this slimmed-down CorelDRAW SE version.

How can I install the missing CorelWPL.cpg plug-in?

When the warning message "The Plug-in CorelWPL.cpg is not installed" appears you must simply repair CorelDRAW SE. Go to Control Panel > Program and features > Deinstall/Change and select 'Repair' to re-install the plug-in.

How can I re-link CorelDRAW SE to V8, when I accidently clicked on "Do not Install".

To link CorelDRAW SE again to V8 go to the folder C:\Plan Files (x86)\BERNINA\Embroidery Software 8\BIN and re-create the 2 files: CorelWPLx64_BERNINA8.0.cpg and CorelWPLWin32_BERNINA8.0.cpg. Then paste them into the binder C:\Program Files (x86)\Corel\CorelDRAW Essentials X6\Plugins. Restarting V8 should solve the problem.

Update 1 did non install Corel. How can I install it later?

If Corel did not installed with Update one, the Corel desktop icons are missing and the fine art canvas does not work. To install Corel, you must get-go uninstall V8. Then download the full version (two.five GB) and install it. After you lot accept registered and validated Corel, yous tin can utilise the programme.

three. Display

Why are my icons displayed so tiny on 4K screens?

First, use your high-resolution monitors (UHD / 4K / 5K) only in conjunction with Windows 10 equally it uses a different mechanism for app scaling compared to earlier Windows versions.
Secondly, update your V8 with the Update i that supports scaling for high resolution monitors.

Recommended display setting with 4k / 5k screen in Windows ten

When you are using an internal or external 4K screen make the post-obit setting in Windows:

Windows Start > Settings > System > Display
Change the resolution to the maximum value
Cull " Resize text, apps and other elements"
Gear up the value to min. 200% or college

Why are my design thumbnails not displayed correctly?

With the

Update 1

thumbnail brandish has been improved: All supported file types are at present assigned and appear correctly in Embroidery Library and Windows Explorer. Stitch information is only displayed for native formats (Fine art, EXP, EMB, January)!

Note: Some stitch file thumbnails cannot be displayed every bit the file might be associated with another application.

Where are the embroidery designs located?

The included embroidery designs are located in 'Public Embroidery' inside the Windows library. The library provides improved options to search and to organize designs as they are automatically indexed for faster searching.

In Windows viii, the library is visible, whereas in Windows ten information technology is not. To have it displayed the check box 'Bear witness Libraries' has to be activated in the binder options!

The 'Relieve as…' dialog saves ART files to the 'My Designs' library folder. Whereas the 'Export…' dialog saves automobile file formats (EXP, Foot etc.) to the 'My Car Files' folder.

Where can I detect the release notes for Update one?

The release notes in the V8 Help menu contain the new features compared to the previous version. Since the release notes for update ane merely evidence the comeback within version V8, they must exist downloaded separately. All documents can exist found in the V8 Back up tab under "Manuals & Documents".

4. Performance

How can I transport designs direct from PC to machine?

Through the device selection you tin can directly ship designs to the machine by using a USB cablevision.
If you get an fault message you demand to manually start the PC to machine interface, called Universal Communication Server (UCS). Become to Task Director > Services > UCS > Right-click > Showtime
In the case that the connectedness to the artista 200 / 730 is non working, y'all need to follow the steps below:

Become to Windows Outset and enter 'cmd' in the control line.
Right-click the 'cmd.exe' and 'Execute as Ambassador'.
Enter the first line and press Enter. REG ADD HKLM\SYSTEM\CurrentControlSet\Services\RapiMgr /v SvcHostSplitDisable /t REG_DWORD /d 1 /f
Enter the 2d line and press Enter. REG ADD HKLM\Organisation\CurrentControlSet\Services\WcesComm /v SvcHostSplitDisable /t REG_DWORD /d one /f
Restart your computer. This allows the Windows Device Heart to work. If it is not working, get-go the UCS service every bit described above.

How can I resolve system errors?

If you lot get 'Dsgnedit.exe has stopped working' or 'Exception Admission Violation' errors please become through the troubleshooting process beneath.

First, become to Programs > BERNINA-Embroidery Software 8 > BERNINA-Embroidery Software eight-Tools, do a "Purge Recovery" and too set back to the manufacturing plant setting via "Revert" > "Default".

Second, right-click the V8 desktop icon. Go to Properties > Compatibility > Privilege Level and check "Run program as ambassador".

Third, add together the BERNINA folder to your antivirus's exception list.

If the problem still persists, please send a support request to BERNINA via the 'Report an event' function.

How exercise output machine files (EXP, PES, VP3 etc.)?

In V8 the machine file EXP has been supplemented with the trim command (> two mm), so that designs can also be stitched out on the BERNINA E16 multi-needle embroidery machine. Due to the "Always Trim" functions additional trims (≤ 2 mm) tin can be added, but not removed. It is applied, for example, to modest or narrow fonts, where every letter is to be cut.

Now the EXP format includes trims. By means of ADX you simply determine whether or non trims are independent in the file. EXP and ART provide trims. Directly Connect (EConPC) DECO and Serial Port do not contain trims, which ensures the compatibility with bernette and BERNINA machines that cannot procedure the trim command.

Note: Besides the device choice you lot tin output many automobile files with trims through the "Export…" menu.

Notation: Instead of the device pick, you tin can apply the 'Consign Machine File...' card to output numerous other machine file formats with the thread cut command.

5. HASP Errors

What should I do, when I get a HASP fault?

The security error 'Internal Error: HASP API returned (64)' or "HASP_ACT_ORDER_ALREADY_BURNED' occur on computers that simply had the latest Windows 10 update. The error cannot be stock-still by executing 'Reinstall HASP drivers'! You need to contact BERNINA support directly.

Delight send a ticket to our support department via the 'Report an outcome' application, which can be accessed via Programs > BERNINA-Embroidery Software viii > BERNINA-Embroidery Software viii-Tools. Also include your contact details and product central.

US customers can also send a ticket directly to BERNINA Software Support.

How tin can I 'Reinstall HASP Drivers'?

If you go the security error 'A Valid license to run BERNINA Embroidery Software could not exist institute' or 'Unable to admission Lookout man Runtime Environment' you demand to reinstall HASP driver from the plan bill of fare.

For Windows 8 and 10, get to Apps> BERNINA Embroidery Software 8 > Reinstall HASP Drivers

What should I practise, when I become a run-time fault?

Follow the steps below if you receive the mistake message:

Unable to access Lookout Run-time Environment. Delight run 'Reinstall HASP Drivers' from the get-go bill of fare and try again. If the trouble persists, please visit world wide web.wilcom.com/support for assistance (H0033).

Please type 'Services' in the search box on the task bar
Scroll down to 'Sentinel LDK License Manager', stop the service and the restart information technology.
Reboot the computer and kickoff the software.

half-dozen. Licensing

Tin I resell V8 that I have already installed and activated?

No, because the License Agreement (EULA) to which you concord to during installation, prohibits you from reselling the software. Refer to restrictions: The Production contains trade secrets and in gild to protect them, you may not … resell ... the Production or create derivative works based upon the Product or any function thereof.

Can I transfer my license from one computer to another?

Yes, you can transfer the license using the transfer tool called RUS utility (Remote Update System) and step-by-step instructions, which you tin can download from the Support tab. Note: Once the license is activated it cannot be deactivated, only transferred.

What tin I do, when my product central has reached its activation limit?

When you get the error message 'This Product Key has reached its activation limit. Please purchase a new Production Fundamental', then you have used up all 3 available activation keys. You tin no longer activate a license, just you lot can transfer the license from one figurer to another. Delight read the FAQ commodity

license transfer

. If yous demand further help, please send a support asking to BERNINA via the 'Report an issue' function and add your production key.

Note: Each product central has 3 licenses, i.due east. activations. The finish user license agreement (EULA) permits only 1 user to install the software on two computers. The 3rd license is intended equally a spare to use, if one computer is damaged or lost.

How can I run the V8 installation, when my dongle is not recognized?

During the installation of the Update or Upgrade, y'all will exist prompted for the dongle to transfer the license from the quondam to the new software version. If you lot insert the dongle and get the error bulletin 'The attached dongle is non valid for this update' or 'Security device not establish', in that location is a trouble with the dongle. Please send a support request to BERNINA via the 'Report an result' part and include your Dongle Tag Number and V8 Product Key.

Annotation: The dongle volition be deleted after the license transfer process and can exist tending afterwards. Further software activations only crave the product primal.

How do I avert activation issues?

Carmine - Software Installation USB Stick

If yous are in possession of the red USB stick do not start the installation from the stick, rather download directly the latest Full Version from the support tab. And then install it and use the product key provided to activate the software.

The software version from the net (V8.0T R2) has the activation result stock-still and includes the latest CorelDRAW Graphics Suite SE, which is Windows 10 and 4K uniform.

BLACK - Software Installation USB Stick

If you lot are in possession of the black USB stick do not start the installation from the stick, rather download direct the latest Total Version from the support tab. So install information technology and use the product key provided to activate the software.

WHITE-Software-Installation USB Stick

The white USB stick contains the latest version and you can directly start to install V8.

Why exercise I need to re-enter the product key?

This procedure updates the security driver. No license will exist taken.

Merely enter the product primal that came with the product and click OK. The central tin can be found on the product key card. If you lot have lost it, please contact BERNINA back up.

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Source: https://www.bernina.com/da-DK/Software-DK/Broderisoftware/BERNINA-Broderisoftware-8/BERNINA-broderisoftware-8-%E2%80%93-Designer-Plus/DesignerPlus-8-FAQ/Frequently-Asked-Questions-V8